Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, sizing, and more.
Please use our flagship & retail pages to find a location near you: https://inwhite.test/flagship-store
Ready-to-wear and select bridal styles may be available online depending on your region. Made-to-order and couture pieces typically require an appointment or concierge order. For bridal purchases, contact us at customerservice@inwhite.com.
Yes. We ship to many countries worldwide. Rates, duties, and delivery times vary by destination. For help with an international order, email customerservice@inwhite.com.
Please allow up to several weeks of production time on pre-order styles. You will receive a shipping confirmation with tracking once your order ships. For availability questions, contact customer service.
Sizing guidance is listed on each product page. If you need personal advice, our team can help you choose a size before you check out.
Alteration policies vary by item and channel. Contact us before purchase if you need alteration guidance for your order.
Often yes. Some pieces are produced in limited runs and special orders may be final sale. Email customerservice@inwhite.com if your size is not shown online.
We accept major cards and other methods shown at checkout (for example Visa, Mastercard, American Express, and local options where enabled).
We will try to accommodate changes while your order is processing. Once an order has shipped, it cannot be cancelled. For assistance, contact customerservice@inwhite.com.
Please allow one to two business days to process your order for shipment. Orders are processed Monday through Friday excluding holidays. Domestic shipping methods & fees (indicative): • Express: carrier rates apply • Standard: as shown at checkout Orders with multiple items may ship in multiple packages.
International customers can shop where enabled; duties and taxes may be shown at checkout depending on destination. Regulations vary by country—please confirm that products can be imported to your location. Note: international orders may be final sale where stated at checkout.
All products are subject to availability. You will receive an email when your order is confirmed; a separate message is sent when your package ships with tracking.